Surge Pilot collects registration data, as well as other information (including e-mail addresses) on SurgePilot.com. This is done in order to help us provide our website visitors and customers with the best customer service, as well as valuable information regarding the relevant services and products from Surge Pilot and other appropriate third party websites and companies.
Surge Pilot is fully dedicated to helping to protect your personal information and Surge Pilot will make every reasonable effort to appropriately handle all of the information that we collect from you. All information that is collected from you, and other related requests, will be handled as efficiently and as carefully as possible in accordance with our standards for objectivity and integrity.
What personal data we collect from you and why we collect it
Media
If you ever upload images to our website, SurgePilot.com, do avoid uploading images or videos with embedded location data (EXIF GPS) included. Our website visitors can download and extract location data from images on our website.
Contact forms
Surge Pilot collects personally identifiable information, including your name, phone number, and your email address. In the future, we may collect additional personal or non-personal information. Information about your computer hardware and software may be automatically collected by Surge Pilot. This information may include: your IP address, domain names, browser type access times, as well as referring website addresses. The reason behind us collecting this information is for the operation of the website, to maintain quality of the website, and to provide general statistics regarding the use of the Surge Pilot website. Surge Pilot encourages you to review the privacy statements of the websites you choose to browse or link to from Surge Pilot so that you can understand how those websites collect, use, and share your information. By agreeing to our privacy policy, you recognise that Surge Pilot is not responsible for the privacy statements or other content on websites outside of the Surge Pilot website.
Surge Pilot collects and uses your personal information to help operate its website(s) and deliver the services (such as a newsletter or PDF report) you may have requested from us. Surge Pilot may also use your personally identifiable information to inform you of news, marketing content, other products or services available from Surge Pilot and its affiliates. Surge Pilot may also contact you with surveys to conduct research about your behaviours, or opinions on particular topics, current services or of potential new services that may be offered. This is for the puropose of learning more about user habits, opinions so we can improve future services or gain more of an understanding of particular topics. Surge Pilot may share data with our trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries.
All such third parties are prohibited from using your personal information except to provide these services to Surge Pilot, and they are required by us to maintain the confidentiality of your information. Surge Pilot may keep track of the websites and pages our users visit within Surge Pilot, in order to determine what Surge Pilot pages and services are the most popular. This data is used to deliver customised content within Surge Pilot and through our marketing channels to customers whose behavior indicates that they are interested in particular subject areas Surge Pilot will disclose your personal information, without any notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with legal process served on Surge Pilot or the site or conform to the edicts of the law ; (b) protect and defend the rights or property of Surge Pilot; and, (c) act under exigent circumstances to protect the personal safety of users of Surge Pilot, or the public.
Cookies
If you choose to leave a comment on our site, you may opt-in to saving your name, email address, and website in our cookies. These are for your convenience so that you don’t have to fill in your details again in the future when you choose to leave another comment. These cookies will last for one year.
If you choose to have an account with us and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in to the website, we will also set up several cookies to save your login information, as well as your screen display choices. Login cookies last for several days, and screen options cookies last for a year. If you select the option, “Remember Me”, your login will persist for several weeks. If you choose to log out of your account, the login cookies will be removed.
If you choose to edit or publish an article, an additional cookie will be saved in your browser. This cookie does not include any personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
You can learn more about our cookie policy here.
Embedded content from external websites
Articles on this site may sometimes include embedded content (e.g. videos, images, articles, etc.). Embedded content from external websites behaves in the same way as if the visitor has visited the external website.
Please note that these websites may also collect data about you, use cookies, embed additional third-party tracking, and monitor your interactions with that embedded content, including tracing your interaction with the embedded content, if you have an account and are logged in to that website.
Analytics
Surge Pilot also collects non personally identifiable information to help us to analyse the traffic of its website through Google Analytics. We may sometimes gather additional non-personal information in the future. Information about your computer hardware and software may be automatically collected by Surge Pilot. This information may include the following: your IP address, domain names, browser type, access times, and referring website addresses. The purpose of collecting this information is to help improve the operation of the website, services, to maintain quality of the website and/or our services, and to provide general statistics regarding use of the Surge Pilot website.
Who we share your data with
Certain services made available via SurgePilot.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the SurgePilot.com domain, you hereby acknowledge and consent that Surge Pilot may share such data and information with any third party with whom Surge Pilot has a contractual relationship to provide the requested product, service or functionality on behalf of SurgePilot.com users and customers.
How long we retain your data
If you choose to leave a comment, the comment and its metadata may be retained indefinitely. This is so we can recognize, understand, and approve any follow-up comments automatically instead of holding them in a moderation queue.
We also store the personal information of website users that have provided to us through dedicated contact forms when creating an account with our website, requesting a demo, or subscribing to our newsletters. Users are free to request their personal information at any time by emailing us: contact@surgepilot.com. Website administrators will then edit that information as per request.
What rights you have over your data
If you have an account on SurgePilot.com, or have left comments, you may request to receive an exported file of the personal data we hold about you. This includes any data you have provided to us. You can also ask us to erase any personal data that we hold about you. This does not include any data that we are obliged to keep for administrative, legal, or security purposes.
We fully respect your privacy and give you the opportunity to opt-out of receiving announcements of types of information. Users may opt-out of receiving any or all communications from SurgePilot.com by contacting us here: contact@surgepilot.com
Where we send your data
WordPress – Some visitor personal data and other information are stored in WordPress. Visitor comments may be checked through an automated spam detection service.
Google Analytics — Visitor statistics are tracked and stored by Google Analytics. We do not track personally identifiable information. Privacy Policy. You can also opt-out of Google Analytics here.
Cookiebot – Monitors and stores cookies based on your preferences
Mailchimp – Used to store personal information (such as name and email) and enables us to send you newsletters
Hubspot – Used to store personal information (such as name and email).
Google Sheets – Used to store personal information (such as name and email).
Facebook – We use the Facebook retargeting pixel as a part of our marketing efforts. Privacy Policy. GDPR information provided by Facebook.
Linkedin – We use the Linkedin retargeting pixel as a part of our marketing efforts. Privacy Policy.
Additional information
We protect your data
Surge Pilot secures your personal information from unauthorized access, use, or disclosure.
What data breach procedures we have in place
Upon becoming aware of a security incident, Surge Pilot shall notify its customers, users and newsletter subscribers when we are made aware and shall provide timely information relating to the security incident as it becomes known or as when it is reasonably requested by customers, users and newsletter subscribers.
What third parties we receive data from
Google Analytics — Visitor statistics, we do not track personally identifiable information. Privacy Policy. You can also opt-out of Google Analytics here.
YouTube — Embedded Videos, that may track your usage when you play a video. Privacy Policy.
Facebook – We use the Facebook retargeting pixel as a part of our marketing efforts. Privacy Policy. GDPR information provided by Facebook.
Linkedin – We use the Linkedin retargeting pixel as a part of our marketing efforts. Privacy Policy.
What automated decision making and/or profiling we do with user data
None.
Can Surge Pilot update its privacy policy?
Surge Pilot may update its privacy policy at any time, in order to meet legal obligations, to improve our data protection standards for website users or members, to improve the experience of website users and members. If you are a subscriber or have a website account, you will be notified of any changes.